Privacy Policy

Last update: 7 July 2026

1. About this policy

We are committed to treating the personal information we collect in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (the "Privacy Act"). This Privacy Policy sets out how we handle personal information provided to us, or otherwise collected by us, when providing our services to you or when otherwise interacting with you (together, the "Services").

In this Privacy Policy, "RDVG Solutions", "we", "us" and "our" refers to RDVG Solutions Pty Ltd (ACN 699 116 937) and any related entity of RDVG Solutions.

2. What personal information we collect

The personal information we collect about you may include your name, contact details and billing information, but may also include information about the services you engage us for and how you interact with us.

3. How we collect your personal information

We collect personal information in a variety of ways, including:

  • Directly: personal information which you directly provide to us, including through the 'contact us' form on our website, when you request or receive our services, subscribe to our updates, or when you request our assistance by email, in person, over the telephone or by other electronic means.
  • Indirectly: personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries.
  • From third parties: personal information from third parties, such as your advisers or referral partners.
  • From publicly available sources: personal information from publicly available sources.

4. Purpose of collection

We may collect, hold, use and transfer personal information for the following purposes:

  • to enable you to access and use our website and associated platforms;
  • to provide our advisory and solutions services to you as a client;
  • to provide and improve our services and those of the RDVG Solutions group;
  • to contact and communicate with you;
  • to interact with governmental or regulatory bodies or other authorities in relation to you;
  • for internal record keeping, administrative, invoicing and billing purposes;
  • for analytics, market research and business development, including to operate and improve our website and services;
  • for marketing, including to send you insights, updates and information that we consider may be of interest to you;
  • to manage and administer the services we provide to you;
  • where you have applied for employment or contracting with us, to consider your application to work with us, conduct any pre-engagement reference checks, and send you information about future opportunities that we consider may be of interest to you;
  • for business purposes, including any proposed acquisition, disposal, merger or similar of our business, or entering into a joint venture, collaboration or referral arrangement; and
  • to comply with our legal obligations.

5. Security and access

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the internet. The transmission and exchange of information is carried out at your own risk.

6. Our disclosures of personal information to third parties

We may disclose personal information to:

  • our employees, contractors and/or related entities of RDVG Solutions;
  • IT service providers, data storage, web-hosting and server providers;
  • third party contractors, technology service providers and suppliers that assist us with providing our business processes and services;
  • marketing or advertising providers;
  • professional advisors, bankers, auditors, our insurers and insurance brokers;
  • payment systems operators;
  • our existing or potential agents or business partners;
  • courts, tribunals and regulatory authorities, in the event you fail to pay for services we have provided to you;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
  • any other third parties as required or permitted by law.

7. Overseas recipients

Some of our service providers may store or process data outside Australia. Where that occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

8. Your rights and controlling your personal information

Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us; however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.

To object to processing for direct marketing, to unsubscribe from our communications, or to opt out of communications (including marketing communications), please contact us using the details below or opt out using the opt-out facilities provided in the communication.

You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note that, in some situations, we may be legally permitted to withhold access to your personal information. If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. You may also contact the Office of the Australian Information Commissioner (OAIC).

9. Cookies

We use only strictly necessary cookies that are required for our website to function. We do not use tracking, advertising or retargeting cookies, and we do not use cookies to build advertising profiles or to serve advertisements to you on other websites or social media.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

10. Links to other websites

Our website may contain links or references to third party websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

11. Amendments

We may vary this Privacy Policy from time to time, due to changes in our privacy practices or changes in the law or regulations. We will publish the amended Privacy Policy on our website.

12. Contact

For any questions or notices, please contact us at privacy@rdvgsolutions.com.au.